Certain high demand local accommodation events throughout the year such as, but not limited to,
Etape cycle event, Blair Castle Horse Trials, Pitlochry & Braemar Highland Games weekends & Hogmanay,
have bespoke Terms of Service, these are listed below.
Nobody likes `the small print`
These terms of service only apply to bookings made directly with Beinn Bhracaigh.
If you have booked via any other 3rd party, you need to follow the T`s & C`s of that 3rd party – so your reading is complete!
We don't like writing terms of service, and we know you don't like reading them, but they're here for a reason,
and that's to protect both you and Beinn Bhracaigh.
If you have any further questions on our terms please contact us.
These terms of service are not expansive, but we want everyone to know what we strive to deliver, as well as any limitations we are aware of that may impact on your stay with us, that you need to be aware of.
Also, we want to highlight certain things that we do expect Beinn Bhracaigh guests, to be aware of & take responsibility for.
In simple speak, it is about `doing the right thing`.
For direct `Town Events` & `Non-Refundable Guaranteed` bookings only:
1) We do not accept children under the age of 8 years of age.
2) We do not allow pets on the premises at any time.
Assistance dogs, in certain designated areas only (not in bedrooms), with 48 hours notice, are welcome - charges may apply.
3) 100% no-smoking & no-vaping, within the property.
The designated smoking area is within the Walled Garden area only.
Please do not smoke outside the Reception main front door.
We charge guests, who smoke anywhere inside the property, £200 per instance,
required to cover the cost of specialist deep cleaning of affected areas.
4) Check-in is between 16.00 - 19.00 hours latest.
To arrange, at an additional charge, an earlier Check-in time (from 13.00 hours), please contact us direct to check availability & advise on cost per room, noting we generally require at least 48 hours notice.
If you arrive earlier than expected, do feel free to park up, take a town map from the Reception door, & explore Pitlochry.
5) Bedroom allocations.
With a request for a specific room, we will always use our best endeavours to try to honour this.
However; on occasion for operational reasons this may not be possible & if this is the case we will always
offer either an alternate room of the same standard, or a room upgrade, subject to availability.
We do understand and accept that from time to time accidents do happen.
All we ask is that you notify us as soon as possible (we are available 24/7) if this has been the case.
Quite often, with a speedy alert, many issues can be dealt with easily.
However; where we are not informed as soon as possible - which may then have a knock-on adverse consequence on
the initial damage e.g. red wine spillage left on a carpet for some time, we will charge the guest for the cost of
replacement of the `damaged` item(s), but may also add charges for consequential losses
(should we not be able to resell the room to the next guest), for our loss of revenue.
Please note that we do not allow the consumption of ANY hot food items eg Pizzas or Currys etc in any guest rooms, or public spaces; for which there are deep cleaning charges, where this has found to have happened.
It may be possible to use a table in our breakfast dining room - please ask & give as much notice as possible.
7) Deposits & Pre-Payment.
We require 100% full pre-payment at the time of booking.
If this might be a challenge for you, please contact us directly (before you book) & we will see what alternatives may be possible.
Please note that all deposits & pre-payments are strictly non-refundable & non-transferable.
We highly recommend that guests take out adequate insurance to cover for any
unforeseen changes such as cancellations or curtailments, thereafter, including all Covid-19 lock-down scenario's.
If you book by phone, we will send you a secure `payment link`, via email, to make the full pre-payment.
8) Departure & Check-out is available between 09.15 - 10.30 hours daily.
If you need to depart earlier, please settle any outstanding charges there may be, the night prior by 21.00 hours,
to aide your speedy onward travel.
A later Check-out time, at additional cost, may be available, please contact us at least 24 hours beforehand.
9) Booking Amendments & Cancellations.
Must be emailed to [email protected] & are charged as outlined below:
For Town Event & Non-Refundable Guaranteed bookings -
No Refund or Transfer (of date, or guests using the booking) is allowed.
We may be able to try & resell any cancelled or amended booking on behalf of the organiser/booker -
for which there is a £50 administration charge per room for this, if we are successful.
Please note that the card number used to either pay any deposit or guarantee the booking initially,
will be charged any above appropriate amounts.
10) Guests Lounge & Wi-fi Hotspot.
The Guests Lounge is located adjacent to Reception, & this is also where our free Wi-fi Hotspot, for your device, is based.
Please note that due to the age of the original building & the thickness of the walls,
there is no Wi-Fi in any other public areas, or in any guest bedrooms.
11) Breakfast (if required).
a) Breakfast may be optional & is served between 08.15 – 09.15 hours each day under normal conditions.
However; only for race day for the ETAPE Caledonian cycle event & over Hogmanay we do operate alternate times
– please contact us for more details.
b) We do require a pre-order, the day prior.
c) Please let us know at the very earliest opportunity if anyone, within your group, has any special dietary requirements.