Terms of Service

Terms of Service

These terms of service only apply to bookings made directly with Beinn Bhracaigh.

If you have booked via any other 3rd party, you need to follow the terms & conditions etc,

of that 3rd party – so your reading is complete!

Nobody likes `the small print` and we've tried to keep it simple, but it is important that we lay out our expectations, so you we all know where we stand.

The Terms & Conditions in respect of payments, cancellations and refunds only apply to bookings made directly with Beinn Bhracaigh. If you booked with an agent, then their Terms & Conditions are the ones you need. However, general house policies and expectations apply to every guest.

If you have any further questions on our terms and conditions, please contact us.


We do not accept children under the age of 8 years old. Please be aware that the maximum room occupancy for all our guest rooms is two people. We do not have family or interconnecting rooms. Where possible we will locate bookings with multiple rooms together, if booked well enough in advance. 

Pets & Assistance Animals

We do not allow pets on the premises at any time.

Assistance dogs, in certain designated areas only, are welcome. Please attempt to give us at least 48 hours notice. 

Smoking and Vaping

The following rules apply to all forms of smoking and also apply to vaping. 

Smoking and vaping is not permitted inside the property in any area. All guest bedrooms, common areas and corridors are strictly no smoking/vaping. Guests who smoke inside the property, will be charged £200 per instance, required to cover the cost of deep cleaning all the soft furnishings. Repeated smoking within rooms may result in the early termination of your stay without reimbursement. 

The designated smoking area is within the rear garden area only, please move away from the building when smoking, to prevent smoke from entering guest windows. Please do not smoke outside the Reception main front door at any time.

Illegal Substances

Should we have reason to believe guests are partaking in the use of illegal substances of any form, either inside or outside the property, we reserve the right to terminate the stay with immediate effect, without reimbursement and to contact the police where appropriate.

Conduct and Behaviour

This is a business but primarily our home and we expect guests to treat the house, the team and the other guests with respect and dignity throughout their stay. We reserve the right to terminate a stay without warning or reimbursement should guests behave aggressively, inappropriately or in a discriminatory way.

Use of the Honesty Bar

We will explain how to use the Honesty Bar and hope for your cooperation in following those instructions. Parents/guardians of children under the age of 18 years old are responsible for ensuring that children do not enter the bar area unsupervised and do not access alcohol for themselves or anyone else at any time.


Check in is between 4pm and 7pm. Early check-ins can be arranged subject to availability, please contact us or request via our booking system, to check availability and add the cost to your reservation. 48 hours notice is required. 


Check-out on the day of departure is between 9.30am and 10.30am, but if you need to leave earlier, please just let us know so we can ensure we settle any accounts and have the opportunity to say goodbye.

If guests fail to check-out of their room on time, we reserve the right to make a charge to the payment card used for the reservation of £25 for every per/part fifteen minutes they check-out after the specified time. This also applies to guests who have paid for a late check-out but fail to check-out on time at 12 noon. 

Bedroom Allocations

With a request for a specific room, we will always use our best endeavours to try to honour this. However; on occasion for operational reasons, this may not be possible and if this is the case, we will always offer either an alternate room of the same standard, or a room upgrade, subject to availability.


We do understand and accept that from time to time accidents do happen.

All we ask is that you notify us as soon as possible (we are available 24/7) if this has been the case. Quite often, with a speedy alert, many issues can be dealt with easily. However; where we are not informed as soon as possible - which may then have a knock-on adverse consequence on the initial damage e.g. red wine spillage left on a carpet for some time, we will charge the guest for the cost of replacement of the `damaged` item(s), but may also add charges for consequential losses (should we not be able to resell the room to the next guest), for our loss of revenue.

Please note that we do not allow the consumption of ANY hot food items eg Pizzas or Currys etc in any guest rooms, or public spaces; for which there are deep cleaning charges, where this has found to have happened.
It may be possible to use a table in our breakfast dining room - please ask & give as much notice as possible.

For Exclusive Use bookings, we may ask for a 'Damage and Housekeeping' deposit, which is usually equivalent to the first nights stay. This will be returned to you following your stay, providing no damage or additional cleaning is required. 

Deposits and Pre-Payment

We require 100% full pre-payment at the time of booking.

If this might be a challenge for you, please contact us directly (before you book) and we will see what alternatives may be possible.

Please note that all deposits and pre-payments are strictly non-refundable and non-transferable. We highly recommend that guests take out adequate insurance to cover for any unforeseen changes such as cancellations or curtailments. 

If you book by phone, we will send you a secure `payment link`, via email, to make the full pre-payment.

Booking Amendments & Cancellations

Must be emailed to [email protected] and are charged as outlined below:

21 days or more prior to arrival, a refund of the booking, minus the value of the first night, will be made.

21 days or less prior to arrival, 100% charge is made, therefore no refund will be made.

We may be able to try and resell any cancelled or amended booking on behalf of the organiser/booker - for which there is a £50 administration charge per room, if we are successful in doing so.

Breakfast (if required)

Breakfast may be optional and is served between 08.15 – 09.15 daily.

We do require your pre-order, the night prior by 9pm for each day of your stay.

Please let us know at the very earliest opportunity if anyone, within your group has any special dietary requirements.

Bicycle Storage

Bicycles can be stored in our locked garage. Whilst we are happy to provide access to this facility without charge, however, Beinn Bhracaigh accepts no responsibility or liability for loss, theft or damage. By placing a bicycle in the garage, the guest accepts this condition. The storage may be shared with other guests who also have bicycles.

Car Parking

One car parking space is available per room. Beinn Brhacaigh accepts no responsibility or liability for loss, theft or damage to vehicles parked in the car park. By parking their car in the car park, the guest accepts this condition.