Nobody likes `the small print`.
and that's to protect both you and Beinn Bhracaigh.
If you have any further questions on our terms and conditions, please contact us.
These terms of service are not expansive, but we want everyone to know what we strive to deliver, as well as
any limitations we are aware of that may impact on your stay with us, that you need to be aware of.
Also, we want to highlight certain things that we do expect Beinn Bhracaigh guests to be aware of & take responsibility for.
In simple speak, it is about `doing the right thing`.
For Larger Bookings, of more than 4 bed-nights in total:
1) We do not accept children under the age of 8 years of age.
2) We do not allow pets on the premises at any time.
Assistance dogs, in certain designated areas only (not in bedrooms) with 48 hours advance prior notice are welcome.
3) 100% no-smoking & no-vaping, within the property.
The designated smoking area is within the Walled Garden area only.
Please do not smoke outside the Reception main front door.
We charge guests, who smoke inside the property £200 per instance,
required to cover the cost of deep cleaning all the soft furnishings.
4) Check-in is between 16.00 - 19.00 hours latest.
To arrange, at an additional charge, an earlier Check-in time from 13.00 hours, please contact us direct to confirm cost per room. Please note this service is subject to availability & usually requires at least 48 hours prior notice.
If you arrive earlier than expected, do feel free to park up, take a town map from the Reception door, & explore Pitlochry.
5) Bedroom allocations.
With a request for a specific room, we will always use our best endeavours to try to honour this.
However; on occasion for operational reasons, this may not be possible & if this is the case, we will always offer either an alternate room of the same standard, or a room upgrade, subject to availability.
We do understand and accept that from time to time accidents do happen.
7) Deposits & Pre-Payment.
We require 100% full pre-payment at the time of booking.
If this might be a challenge for you, please contact us directly (before you book) & we will see what alternatives may be possible.
Please note that all deposits & pre-payments are strictly non-refundable & non-transferable.
We highly recommend that guests take out adequate insurance to cover for any
unforeseen changes such as cancellations or curtailments, thereafter, including all Covid-19 lock-down scenario's.
If you book by phone, we will send you a secure `payment link`, via email, to make the full pre-payment.
8) Check-out is available between 09.15 - 10.30 hours daily.
If you need to depart earlier, please settle your account the night prior by 21.00 hours, to aide your speedy onward travel.
A later Check-out time, at additional cost, may be available, please contact us at least 24 hours beforehand.
9) Booking Amendments & Cancellations.
Must be emailed to [email protected] & are charged as outlined below:
For larger bookings (stays of more than 4 bed-nights)
21 days or more prior to arrival date, the 1st night value is charged.
21 days or less prior to the arrival date 100% charge is made.
We may be able to try & resell any cancelled or amended booking on behalf of the organiser/booker -
for which there is a £50 administration charge. per guest room for this, if we are successful.
Please note that the card number used to either pay any deposit or guarantee the booking initially,
will be charged the above appropriate amounts.
10) Guests Lounge & Wi-fi Hotspot.
The Guests Lounge is located adjacent to Reception, & this is also where our free Wi-fi Hotspot, for your device, is based.
Please note that due to the age of the original building & the thickness of the walls,
there is no Wi-Fi in any other public areas, or in any guest bedrooms.
11) Breakfast (if required).
a) Breakfast may be optional & is served between 08.15 – 09.15 hours daily.
b) We do require your pre-order, the night prior by 21.00 hours daily,
& may need to stagger your guests breakfast dining times, subject to availability.
c) Please let us know at the very earliest opportunity if anyone, within your group, has any special dietary requirements.