Nobody likes the `small print`
These terms of service only apply to `Exclusive Use` bookings made directly with Beinn Bhracaigh.
If you have booked via any other 3rd party, you need to follow the T`s & C`s of that 3rd party – so your reading is complete!
We don't like writing terms of service, and we know you don't like reading them, but they're here for a reason,
and that's to protect both you and Beinn Bhracaigh.
If you have any further questions on our terms and conditions, please contact us.
These terms of service are not expansive, but we want everyone to know what we strive to deliver,
as well as any limitations we are aware of that may impact on your stay with us, that you need to be aware of.
Also, we want to highlight certain things that we do expect Beinn Bhracaigh guests, to be aware of & take responsibility for.
In simple speak, it is about `doing the right thing`.
For `Exclusive Use` bookings:
1) We do not allow pets on the premises at any time.
Assistance dogs, in certain designated areas only (not in bedrooms) with 48 hours notice are welcome.
2) 100% no-smoking & no-vaping, within the property.
The designated smoking area is within the Walled Garden area only.
Please do not smoke outside the Reception main front door.
We charge guests, who smoke inside the property £200 per instance,
required to cover the cost of deep cleaning all the soft furnishings.
3) Check-in is between 16.00 - 19.00 hours latest.
To arrange, at an additional charge, an earlier Check-in time, please contact us at least 7 days before your arrival.
If you arrive earlier than expected, do feel free to park up, take a town map from the Reception door, & explore Pitlochry.
4) Bedroom allocations.
With a request for a specific room, we will always use our best endeavours to try to honour this.
However; on occasion, for operational reasons, this may not be possible & if this is the case,we will always offer either an alternate room of the same standard, or a room upgrade, subject to availability.
5) Damage & Housekeeping Deposits.
Exclusive Use group bookings are required to pay a `Damage & Housekeeping deposit` equivalent in value to the first night stay. This will be assessed & repaid, as appropriate, within 72 hours of the group’s departure, assuming there are no damages found. We do understand and accept that from time to time accidents do happen.
All we ask is that you notify us as soon as possible (we are available 24/7) if this has been the case.
Quite often, with a speedy alert, many issues can be dealt with easily. However; where we are not informed as soon as possible - which may then have a knock-on adverse consequence on the initial damage e.g. red wine spillage left on a carpet for some time, we will charge the guest for the cost of replacement of the `damaged` item(s), but may also add charges for consequential losses(should we not be able to resell the room to the next guest), for our loss of revenue.
Please note that we do not allow the consumption of ANY hot food items e.g. Pizzas or Currys etc in any guest rooms, or public spaces; for which there are deep cleaning charges, where this has found to have happened.
We strongly urge that organisers consider the need to have their own suitable insurance cover in place for this point specifically.
6) Deposits & Pre-Payment.
We usually require 100% full pre-payment at the time of booking.
If this might be a challenge for you, please contact us directly (before you book) & we will see what alternatives may be possible.
Please note that all deposits & pre-payments are strictly non-refundable & non-transferable.
We highly recommend that guests take out adequate insurance to cover for any unforeseen elements including damage & changes such as cancellations or curtailments, thereafter, including all Covid-19 lock-down scenario's.
If you book by phone, we will send you a secure `payment link`, via email, to make the full pre-payment.
We will still require holding a valid card number to guarantee any future estimated
or adhoc unpaid balances, for the planned event
We only accept consolidated payments from the organiser alone – we will not accept payments from anyone else.
7) Check-out is available between 09.15 - 10.30 hours daily.
If you need to depart earlier, please settle any outstanding charges there may be, the night prior by 21.00 hours,
to aide your speedy onward travel.
8) Booking Amendments & Cancellations.
Must be emailed to [email protected] & are charged as outlined below:
For `Exclusive Use` group bookings -
57 days, or more, prior to arrival, 50% of the total booking value charge is made.
56 > 29 days prior to arrival, 75% total booking value charge is made.
28 days or less, prior to arrival, 100% total booking value charge is made.
Please note that the card number used to either pay any deposit or guarantee the booking initially,
will be charged the above appropriate amounts.
9) Guests Lounge & Wi-Fi Hotspot.
The Guests Lounge is located adjacent to Reception, & this is also where our free Wi-fi Hotspot, for your device, is based.
10) Breakfast (if required).
a) Breakfast may be optional & is usually served between 08.15 – 09.15 hours, however we may be able to offer an alternate 1-hour duration dining time for your party, as long as the 10.30 hours group check-out time, on morning of departure, is adhered to – this point is covered within the planning stage.
b) We do work with a pre-order system, the night prior by 21.00 hours daily. In addition, we need to evenly stagger timings for your guests & your assistance in helping us manage this is kindly requested.
c) Please let us know at the very earliest opportunity if anyone, within your group, has any special dietary requirements
11) Other Items:
a) With regret there are no self-catering facilities available on site - however we can assist & advise on local eateries we have found to be of great service for larger group bookings within the Pitlochry area.
b) We may be able to offer some informal catering options - please ask at time of booking.