Nobody likes `the small print`.
These terms of service only apply to bookings made directly with Beinn Bhracaigh.
If you have booked via any other 3rd party, you need to follow the T`s & C`s of that 3rd party – so your reading is complete!
We don't like writing terms of service, and we know you don't like reading them, but they're here for a reason, and that's to protect both you and Beinn Bhracaigh.
If you have any further questions on our terms and conditions, please contact us.
These terms of service are not expansive, but we want everyone to know what we strive to deliver, as well asany limitations we are aware of that may impact on your stay with us, that you need to be aware of.
Also, we want to highlight certain things that we do expect Beinn Bhracaigh guests, to be aware of & take responsibility for.
In simple speak, it is about `doing the right thing`.
For `Exclusive Use` bookings:
1) We do not allow pets on the premises at any time.
Assistance dogs, in certain designated areas only (not in bedrooms) are welcome.
2) 100% no-smoking & no-vaping, within the property.
The designated smoking area is within the Walled Garden area only.
Please do not smoke outside the Reception main front door.
We charge guests, who smoke inside the property £200 per instance,
required to cover the cost of deep cleaning all the soft furnishings.
3) Check-in is between 16.00 - 19.00 hours latest.
To arrange, at an additional charge, an earlier Check-in time, please contact us at least 7 days before your arrival.
If you arrive early, do feel free to park up, take a town map from the Reception door, & explore Pitlochry.
4) Bedroom allocations.
With a request for a specific room, we will always use our best endeavours to try to honour this.However; on occasion, for operational reasons, this may not be possible & if this is the case,we will always offer either an alternate room of the same standard, or a room upgrade, subject to availability.
5) Damage & Housekeeping Deposits.
Exclusive Use group bookings are required to pay a `Damage & Housekeeping deposit` equivalent in value to the first night stay.
This will be assessed & repaid, as appropriate, within 72 hours of the group’s departure, assuming there are no damages found.
We do understand and accept that from time to time accidents do happen.
All we ask is that you notify us as soon as possible (we are available 24/7) if this has been the case.Quite often, with a speedy alert, many issues can be dealt with easily.
However; where we are not informed as soon as possible - which may then have a knock-on adverse consequence onthe initial damage e.g. red wine spillage left on a carpet for some time, we will charge the guest for the cost of replacementof the `damaged` item(s), but may also add charges for consequential losses(should we not be able to resell the room to the next guest), for our loss of revenue.Please note that we do not allow the consumption of ANY hot food items e.g. Pizzas or Currys etc in any guest rooms,
or public spaces; for which there are deep cleaning charges, where this has found to have happened.
We strongly urge that organisers consider the need to have their own suitable insurance cover in place for this point specifically.
a) We usually require a minimum deposit of 50% of the total stay value, at the time of the initial booking request.
b) We will advise & agree the above point with you, prior to our confirmation.
c) We will also advise & agree with you, prior to our confirmation, a payment plan for the remaining booking and Damage/Housekeeping deposit values to be paid.
d) Full pre-payment of the total estimated costs, & any due deposit, must be no later than 28 days before arrival date.
e) We will still require holding a valid card number to guarantee any future estimated or adhoc unpaid balances,for the planned event e.g. Honesty Bar charges
f) We only accept payments from the organiser in 1 settlement– we will not accept part payments from individual members of the group.
g) Please note that all deposits & pre-payments are strictly non-refundable & non-transferable & we highly recommend that guests take out adequate & suitable insurance to cover for any unforeseen potential cancellation, curtailment or damage costs.
7) Check-out is available between 09.15 - 10.30 hours daily.
If you need to depart earlier, please settle any outstanding charges there may be,the night prior by 21.00 hours, to aide your speedy onward travel.
8) Accepted Payment Methods.
a) We accept Personal Debit/Bank/Maestro/Checking account cards to value available
b) Payment by UK/GB `£` Sterling
c) By BACS bank transfer – details on request
d) We do not accept any Personal Credit cards.
e) We may accept Business/Purchasing/Corporate cards, for which a 2% administration charge will be added.
9) Deposit & Pre-Payments.
Are taken on the strict understanding that they are non-refundable & non-transferable, save point 6 above (Damage deposits).
10) Booking Amendments & Cancellations.
Must be emailed to firstname.lastname@example.org & are charged as outlined below:
For Exclusive Use group bookings:
57 days, or more, prior to arrival, 50% total booking value is made.
56 > 29 days prior to arrival, 75% total booking value charge is made.
28 days or less, prior to arrival, 100% total booking value charge is made.
Please note that the card number used to either pay any deposit or guarantee the booking initially,will be charged the above appropriate amounts.
11) Honesty Bar & Wi-fi.
a) Is for use of anyone over the age of 18
b) If you are lucky enough to look under 25, we may ask you for proof of age.
c) Guests may consume their own drinks on the premises, however there are `corkage` charges for this - details on request.
d) Wi-fi, for your device, is only available within the Honesty bar and not in any other public spaces or guest bedrooms.
12) Breakfast (if required).
a) Breakfast may be optional & is usually served between 08.15 – 09.15 hours, however we may be able to offer an alternate hour’s duration dining time for your party, as long as the 10.30 hours group check-out time,on morning of departure, is adhered to – please contact us for more details.
b) We do work with a pre-order system, the night prior by 21.00 hours daily. In addition, we need to evenly stagger timings for your guests & your assistance in helping us manage this is kindly requested.
c) Please let us know at the very earliest opportunity if anyone, within your group, has any special dietary requirements
.13) Other Items:
a) With regret there are no self-catering facilities available on site - however we can assist & advise on local eateries we have found to be of great service for larger group bookings within the Pitlochry area.b) We may be able to offer some informal catering options - please ask at time of booking.