1) Terms of Service - Smaller direct bookings only
Nobody likes `the small print`.
These terms of service only apply to bookings made directly with Beinn Bhracaigh.
If you have booked via any other 3rd party, you need to follow the T`s & C`s of that 3rd party – so your reading is complete!
We don't like writing terms of service, and we know you don't like reading them, but they're here for a reason, and that's to protect both you and Beinn Bhracaigh.
If you have any further questions on our terms please contact us.
These terms of service are not expansive, but we want everyone to know what we strive to deliver, as well as any limitations we are aware of that may impact on your stay with us, that you need to be aware of.
Also, we want to highlight certain things that we do expect Beinn Bhracaigh guests, to be aware of & take responsibility for.
In simple speak, it is about `doing the right thing`.
For Smaller Bookings, of not more than 4 bed-nights in total:
1) We do not accept children under the age of 8 years of age.
2) We do not allow pets on the premises at any time.
Assistance dogs, in certain designated areas only (not in bedrooms) are welcome.
3) 100% no-smoking & no-vaping, within the property.
The designated smoking area is within the Walled Garden area only.
Please do not smoke outside the Reception main front door.
We charge guests, who smoke inside the property, £200 per instance,required to cover the cost of deep cleaning all the soft furnishings.
4) Check-in is between 16.00 - 19.00 hours latest.
To arrange, at an additional charge, an earlier Check-in time, via our booking system `Add Extras`,or later with us directly, subject to availability.
If you arrive early, do feel free to park up, take a town map from the Reception door, & explore Pitlochry.
5) Bedroom allocations.
With a request for a specific room, we will always use our best endeavours to try to honour this.However; on occasion, for operational reasons, this may not be possible & if this is the case,we will always offer either an alternate room of the same standard, or a room upgrade, subject to availability.
We do understand and accept that from time to time accidents do happen.
All we ask is that you notify us as soon as possible (we are available 24/7) if this has been the case.Quite often, with a speedy alert, many issues can be dealt with easily.
However; where we are not informed as soon as possible - which may then have a knock-on adverse consequence on the initial damage e.g. red wine spillage left on a carpet for some time, we will charge the guest forthe cost of replacement of the `damaged` item(s), but may also add charges for consequential losses(should we not be able to resell the room to the next guest), for our loss of revenue.
Please note that we do not allow the consumption of ANY hot food items eg Pizzas or Currys etc in any guest rooms, or public spaces; for which there are deep cleaning charges, where this has found to have happened. It may be possible to use a table in our breakfast dining room - please ask & give as much notice as possible.
Generally, we do not ask for any pre-payment deposit, save a valid card number to guarantee the total value of the booking.
Please note that all deposits & pre-payments are strictly non-refundable & non-transferable. We highly recommend that guests take out adequate insurance to cover for any unforeseen charges for cancellations or curtailments thereafter.
8) Check-out is available between 09.15 - 10.30 hours daily.
If you need to depart earlier, please settle your account the night prior by 21.00 hours, to aide your speedy onward travel.
A later Check-out time, at additional cost, may be available, please contact us at least 24 hours beforehand.
9) Accepted Payment Methods.
Payment, in most instances, is upon departure.
a) We accept Personal Debit/Bank/Maestro/Checking account cards to value available.
b) Payment by UK/GB `£` Sterling.
c) We do not accept any Personal Credit cards.
d) We may accept Business/Purchasing/Corporate cards, for which a 2% administration charge will be added.
10) Deposit & booking Pre-Payments.
If required & taken, it is on the strict understanding that they are non-refundable & non-transferable.
11) Booking Amendments & Cancellations.
Must be emailed to firstname.lastname@example.org & are charged as outlined below:
For smaller bookings (stays of not more than 4 bed-nights)
21 days, or more, prior to arrival, 1st night value is charged
21 days or less, prior to arrival, 100% charge is made.
Please note that the card number used to either pay any deposit or guarantee the booking initially,will be charged the above appropriate amounts.
12) Honesty Bar & Wi-fi.
a) Is for use of anyone over the age of 18
b) If you are lucky enough to look under 25, we may ask you for proof of age.
c) Guests may consume their own drinks on the premises, however there are `corkage charges` for this - details on request.
d) Wi-fi, for your device, is only available within the Honesty bar and not in any other public spaces or guest bedrooms.
13) Breakfast (if required).
a) Breakfast may be optional & is served between 08.15 – 09.15 hours daily.
b) We do require your pre-order, the night prior by 21.00 hours, daily.
c) Please let us know at the very earliest opportunity if anyone, within your group, has any special dietary requirements.